Terms & Conditions |
Health DisclaimerTerms & Conditions | Health Disclaimer

Agreement of Service

By accessing this website, booking a consultation, or purchasing products, the Client agrees to be bound by these Terms and Conditions. These terms establish a professional framework designed to ensure a safe and transparent therapeutic relationship.

Professional Standing and Scope of Practice

GLO Naturopathy is led by a qualified practitioner and registered with Naturopaths & Medical Herbalists of New Zealand (NMHNZ). GLO Naturopathy operate in strict accordance with the NMHNZ Code of Ethics and Professional Conduct. GLO Naturopathy's expertise lies in evidence-informed naturopathy and medical herbalism.

If a health concern is identified as being outside the Practitioner's scope, they shall refer the Client to a GP or medical specialist. Acting on such referrals is a requirement for continued care. Acting on such referrals is a condition of continued care.

Integrated Care & Clinical Coordination

GLO Naturopathy operates a collaborative care model and prioritizes working alongside your General Practitioner and medical specialists. You agree to disclose all current medications, treatments, and specialist care to ensure your safety. We do not advise the discontinuation of any prescribed medical treatment; any changes to your pharmaceutical regimen must be managed by your prescribing physician

Our recommendations are complementary to, and not a substitute for, conventional medicine. If your needs exceed our scope of practice, the Practitioner reserves the right to refer you to a medical professional as a condition of continued care.

Health Disclaimer and Personal Responsibility

The information provided by GLO Naturopathy is for educational and wellness support purposes and is not a substitute for professional medical advice. Naturopathy is a complementary health modality and not an emergency service. Every individual is unique, and health outcomes vary based on genetics, lifestyle, and adherence to care plans. By engaging with our services, you acknowledge that you are solely responsible for your health choices and releases the Practitioner from liability regarding undisclosed conditions.

Privacy & Data Protection

In accordance with the Privacy Act 2020, GLO Naturopathy maintains strict confidentiality of your personal information, health history, and clinical notes. Data is collected solely to provide personalized care and is protected by industry-standard security measures.

Your information will not be shared with third parties without your explicit consent, except where required by law or to prevent a serious threat to safety. By providing your contact details, you consent to receive appointment reminders and clinical updates. While we employ rigorous safeguards, you acknowledge the inherent risks of digital data storage and agree to hold the Practitioner harmless for any breach beyond their reasonable control.

Delivery of Goods

Physical products are dispatched via third-party carriers (e.g., Pass The Parcel) within one business day of payment confirmation, excluding public holidays. Items will not be shipped until full payment is received. While we ensure professional packaging, goods are delivered via third-party carriers; as such, the risk of loss or damage passes to the Client once the product leaves the Practitioner's premises.

Cancellation and Rescheduling Policy

Cancellation and Rescheduling Policy A 48-hour notice period applies to all cancellations or rescheduling. Failure to provide this notice will result in the forfeiture of the session fee. Rescheduling is subject to availability and the Practitioner's discretion.

Late Arrivals and Practitioner Safety

If you are running late, please notify us immediately via text or email. Your session may be shortened to accommodate subsequent clients, and the full consultation fee will apply. Any missed appointments without 48 hours' notice are nonrefundable. GLO Naturopathy maintains a zero-tolerance policy for inappropriate or threatening behavior and reserves the right to terminate the practitioner-client relationship immediately if professional boundaries are breached.

Refund Policy

1. Services & Testing: Non-refundable once provided.
2. Herbal Formulations: As these are dispensed specifically for the individual, they are strictly non-refundable.
3. Digital Products: Non-refundable once accessed.
4. Consumer Rights: These terms do not limit your rights under the Consumer Guarantees Act 1993 for faulty or defective products.

Intellectual Property

All content, protocols, and materials provided by GLO Naturopathy remain the exclusive intellectual property of the Practitioner and may not be reproduced or shared without express written consent.

Limitation of Liability & Indemnity

To the maximum extent permitted by law, the Practitioner's total liability for any claim shall not exceed the fees paid by the Client for the specific service in question. The Client indemnifies the Practitioner against all actions, claims, and costs arising out of the performance of the Practitioner's duties or the Client's failure to provide accurate health information.